Reviews
Nice day out
Reviewed on
It was as expected
Average and disappointing in some areas.
Reviewed on
I would have to say it was average which was disappointing. There were beds within the pool area that were noticeably damaged, the handle on the glass door of the sauna was hanging off and clattered every time the door was opened clear health and safety risk. The were little fans/ heaters plugged in and left lying on the floor clear trip hazard. The area before getting to the pool just looked really untidy and not relaxing with robes and towels lying all over the place. Restaurant for lunch the staff was very attentive but the spa lunch of soup and sandwich was so underwhelming, soup was watery and bland and the sandwiches looked like it was for a kids birthday party no garnish or anything. I requested maybe a little side salad to accompany it and was offered a Turkish salad or something this came made with baby gem lettuce and a creamy what seemed like a cooking cheese. Extremely disappointing. The treatments were amazing and exceeded my daughter in law and I’d expectation given what the day had been like so far so well done to the therapist’s. This was a joint birthday treat and feel really embarrassed that this is what I had given my daughter in law. I get it was busy but definitely feel let down.
Superb chilled day out - recommended
Reviewed on
It took us a couple of visits to get the day out sorted, we have a mid afternoon Rasul so we can use the gym and pool all morning then relax in the sauna/steam room before the Rasul. Take a tissue in to clear your eyes (if needed) makes life so much nicer...recommended for a chilled day out with a partner
Excellent
Reviewed on
The treatments were lovely and very relaxing. The staff both in the spa and the leisure area were very friendly and helpful. The whole experience was great and I would definitely go again.
Lovely day had.
Reviewed on
Lovely day. Only issue was we had been asked to have lunch in normal clothes, normally robes are the normal. This was a shame as meant 2 extra times needing access to a small busy change room.
Very poor , the steam did not work no comunication
Reviewed on
Yes comunication and manners from the staff were terrible
Fabulous, so relaxing in beautiful surroundings and very friendly staff.I have bern here before and was looking forward
Reviewed on
I have been here before and was lookkng forward to coming back.
We had an amazing day. Our treatments were excellent with lovely therapists.
We loved the whole ambience and finished off with a lovely lunch.
All staff very friendly and helpful.
Can't wait to come back. Great vale.
Lovely spa day with my daughter. The staff in the spa were lovely and it was a very pleasant day
Reviewed on
Spa facilities were good. The Rasul treatment was lovely and the quiet area very nice to relax in. The tea and water available was an added bonus. Staff here were lovely.
We had a lunch package and the food was good although the service in this part of the hotel could have been much better.
Tranquil and relaxing
Reviewed on
I enjoy booking these spa deals as I know they are a good quality purchase and buying at a discount via Itison is the icing on the cake!
Excellent treatments
Reviewed on
We have been meaning to check this spa out after great reports from friends and were not disappointed.
The leisure side was a little underwhelming and the pool area was quite busy with members. But the treatments more than made up for it! Olivia and Claudia were excellent, it was the most relaxed I have been in ages.