Reviews
Excellent....... to a point!
Reviewed on
The hotel itself is first class...We stayed in an accessible room which was spacious, clean and comfortable. The hotel staff were very helpful and efficient. Would thoroughly.
However the restaurant (Jozefs) is distinctly poor. Evening meal was terrible compounded by rude greeter.
Cooked breakfast buffet...most items stone cold.
If you go to this hotel ....eat out!
Itison let bus down
Reviewed on
Arrived at hotel they had no idea we were coming said voucher hadn't been activated which it had then after 20 embarrassing minutes at front of queue eventually booked ninja-zx-10r then they said we didn't have evening meal which we had. We had yo go to reception prior to our booked meal to ensure it was available what a showing up ..
Great value for money.
Reviewed on
Breakfast and food was excellent
Great hotel
Reviewed on
Hotel was in a good location central to Durham and walkable to the main centre of town. Staff were great and room was spot on!
Stressful due to poor communication between hotel and itison
Reviewed on
Hotel never had our booking. Claimed itison never emailed it. I don't know the truth but was told it was a glitch that has now been fixed. The 2 hours with no room was stressful.
Hotel was great in arranging us 2 rooms even without the booking confirmation. We'll done! I think we even got an upgrade. Thank you Raddison.
There was another issue as we booked dinner inclusive but the restaurant said the allowance was 35 per room. I had to go back to the room for my phone and show them the small print. It was 60 per room. The 35 is the extra we paid for the Saturday night. They made me screen shot it and email it to them.
The restaurant staff were poor on the drinks orders. Had to be reminded then brought the wrong order.
The food however was delicious. I would recommend it.
If I was booking through itison again I would definitely call the hotel to make sure the booking was good.
Because of the actions of the duty manager I would use this hotel again.