Reviews
Service and food quality not what you’d expect of a 5 star hotel
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Lovely relaxing break
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Spa& pool wonderful
Unbelievable Experince
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Could not recommend enough - whatever your expectations are from seeing on social media - take them and times by 10 that’s how good it is.
Beautiful Hotel and grounds
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Beautiful setting, staff very friendly. Good time allowance of spa use and delicious food! Small issue with bill at end of stay but easily resolved and staff member very helpful.
Luxury break in beautiful hotel
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Great countryside setting and very comfortable room. Enjoyed our food and the spa was wonderful.
Beautiful Spa Hotel
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Had a lovely stay at the Schloss Roxburghe. Room, spa, restaurant all lovely. Only gripe was the wait for drinks in the bar next to Charlie’s restaurant, 20-25 mins wait for a drink is ridiculous, considering there were only 3 tables of customers!
Lovely spa area, fabulous treatments and fantastic food in Charlies
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Very much enjoyed
Amazing service & food, spa too busy
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The staff were wonderful, the service was great and the food was amazing.
The rooms are lovely, the casting service was not working on our TV to we got moved rooms to rectify this.
The spa was too busy, we could not get 2 beds together, while I appreciate there was a deal ok which would make the spa busy, I was also aware from moving rooms that the hotel was not full. So if it was full presumably people would not have been able to get into the spa.
We also asked, at dinner, about the etiquette for breakfast. We asked if the restaurant allowed guests to attend in robes. We wanted to pop down for breakfast and head straight to the spa. A member of staff advised us, after checking with 3 managers that this is fine for breakfast though we may be seated at one particular end of the dining area. We said this was fine for us.
In the morning, we came down in our robes and were turned away as we had to get dressed for breakfast. This in itself is not an issue but frustrating as we had asked about this in advance.
Very relaxing and wonderful staff
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The hotel and spa was lovely and the food. The only slight hiccup was that our bathroom was flooded due to a blocked shower but was dealt with very quickly by housekeeping.
Hotel is lovely but experience could have been better
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The hotel and grounds are lovely. The breakfast was amazing and we really enjoyed it. However, we were slightly disappointed in the experience. Limiting time in the spa seems a bit mean spirited. By limiting each person gets four hours and there is no leaving and coming back so you cannot go and get something from your room once you are in. The woman who "showed us round" literally stood at the entrance and waved her arm and said this is the spa! She did not show us that there were changing rooms or tell us what was actually available in terms of spa facilities. We had to wander outside and work it out. The lay out of the spa facilities is odd - the large sauna faces the back of the other sauna rather than the lovely grounds. The smaller sauna was closed with no explanation. The showers are pretty grim. We were not made aware there was a changing room which would have been helpful. As all of the spa facilities are outdoors it would make sense to have pegs to store robes on. The swim up pool means that the floor at the entrance to the pool is always wet which is less than ideal. Compared to other spas such a stobo castle the experience was nearly as pleasant which was disappointing. We very much felt like we were treated as "itison voucher" customers which is unfortunate as surely the point of offering an itison voucher is so that customers enjoy their experience and return. On check in we were asked to provide card details for any room charges. We did not charge anything but the hotel charged £100 to my card and this was only returned to my balance when I emailed and was held for a full week which is rather cheeky! Despite the lovely location and impressive breakfast I am unlikely to return as the spa was limited and disappointing.