Reviews
fabulous views,helpful staff and value for money
Reviewed on
Food was good and room comfortable but we had no view and looked into the back of an enclosed space but the price was a 5pm deal so we can’t really complain
Poor.
Reviewed on
We felt like second class guests. On arrival we were given a room possibly the furthest away from reception with a view of a sloping roof. I asked if we could be moved and jockingly asked do itison guests get the worst rooms. I was surprised when the receptionist said yes. I paid for an upgrade, the upgrade was filthy. The carpet was covered in what looked like curry sauce, this is based on the fact that I found the fork in the corner under the dressing table. There was no facilities in the hotel before 15.00 hours. If you wanted a coffee there was Nescafe sachets available. I'm not sure if they changed the chef out on but Fridays breakfast and evening meal was far better than the Thursdays. On check out I asked for a breakdown of my bill to make sure the £50 allowance had been taken off, but was told its anitison deal you don't get one. As I was rushing to catch the ferry, it was not worth the fight. My biggest concern was rather frightening. The fire alarm went off at 07.30am having worked offshore my training kicked in. We quickly got dressed followed the signage to the muster point and waited. No one turned up to tell us what was happening was it safe to return. We eventually went back to the reception and asked what was happening and was told there had been an issue with the toaster. I inquired why no staff member attended the muster station, and was told it was the toaster. Not an issue. Bottom line we will not return, and are amazed Bespoke hotels are allowing this to happen.
Fabulous
Reviewed on
Excellent stay!
Reviewed on
From our booking, right through to checking out, this hotel and staff were amazing.
Beautiful bedroom, sea view, breakfast and dinner was excellent.
Staff were courteous and kindness itself.
Couldn't fault it!
Very relaxing and comfortable.
Reviewed on
Staff were really lovely and breakfasts and dinners were excellent, we dined in the hotel 3 nights. A beautiful old hotel.
Lovely view
Reviewed on
The staff at the hotel were lovely, very helpful.
We paid for an upgrade and had a lovely sea view.
The food could have been better I had a burger and the bun was burnt the salad consisted of lettuce leaves and a quarter tomato, on the first morning it was a help yourself buffet breakfast which was ok, breakfast on the second morning was table service and my scrambled egg was like rubber, however saying that we would return to the hotel as the setting is perfect the staff are excellent .
Excellent food and very friendly staff.
Reviewed on
The rooms are extremely clean and comfortable. It is a very old building (built in 1843) and so there are parts of the rooms and floors which appear quite dated as you would expect. The restaurant and bar area are full of beautiful wood panelling and lovely chandeliers and it is very comfortable to sit in such surroundings. The views from the hotel are great.
Absolutely lovely
Reviewed on
Beautiful place so clean and the staff were were excellent. Food great.
Lovely Grand hotel, lovely attentive staff.
Reviewed on
Really enjoyed our stay - staff were extremely friendly and welcoming.
The room was comfortable and breakfast was delicious and plentiful.
My only gripe was getting phone call from reception (at 11.15) telling us check out time was 11am. I went down to show her the voucher which states 12 checkout, but just got and "oh" and no apology.
Very comfirtable hotel.
Reviewed on
Lovely hotel, very clean and comfortable. Staff very efficient and friendly. Outstanding views. Well worth a visit.