Reviews
Item left in room not returned
Reviewed on
16 of us stayed here as we have a few times before even though 1 of these times there was no water we decided to try it again I left my kindle paper white in room I 100% know it was definitely there I called hotel within an hour of checking out to say to them I was passed to house keeping & left message on answer machine no1 got back to me & after 5 phone calls & repeated promises I would be called back 3 days later I asked to speak to manager I was hung up on by foreign lady on reception then finally I was called back to say it wasn't there I know it was there & the time to look into this would've been the Sunday I ir any my family will never return as far as I'm concerned the item has been stolen staff are all very lovely until you have a problem then they are unhelpful & even rude
Brilliant
Reviewed on
From entering the reception area, which was beautiful, to the very friendly staff who were interested in your plans and whether they could help, we had a great stay. The room was newly renovated and of a very high standard although with very little storage (there were no drawers)
The buffet breakfast was also very good and again with really helpful friendly staff. All in all everything was excellent and we had a brilliant stay.
First class
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It’s a great hotel with great staff and I have sev times and would recommend to others.
Staff are professional friendly and helpful Hotel is great
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We had another great overnight stay Always thoroughly enjoy it
Great situation near railway station
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We thoroughly enjoyed our stay, made very pleasant by the lovely man on reception when we arrived. Even though it was early, we had access to our room right away. He did explain that he couldn't give us the superior twin as booked as the 7th floor was being refurbished. Our room on floor 5 was absolutely fine and we were given a voucher for a bottle of wine. Breakfast was lovely with plenty choices and the staff were very helpful and ver welcoming.
It was so handy for the arena. Clean
Reviewed on
The breakfast staff were great, especially Martha who was extremely helpful and polite.
Excellent
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The hotel and all its staff were exemplary. The breakfast is amazing.
Clean room, great location and friendly staff
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Good breakfast too!
Great hotel. Great deal with Itison.
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Nice room with bath. Good breakfast. Nice staff
Good deal with itison. Was staying because we were going to a concert at the Utilita stadium. This hotel is excellently situated. This is the 3rd time we’ve stayed for concerts. Will continue as long as we can get the Itison deals.
absolutely fabulous
Reviewed on
very friendly helpful staff on reception, great clean room, breakfast amazing...location fantatic....everything perfect!