Reviews
Did not meet our expectations sadly.
Reviewed on
There was no one on reception when we arrived and no bell to ring. Waited for about 5 minutes with other guests also arriving.
Dinner was a disappointment and felt "mean", small portions and the burger was the smallest I have ever seen served in a hotel. The chicken & mushroom pie had 2 small pieces of "chicken" and 2 small slices of mushroom. The pastry wasn't cooked properly so wasn't able to eat it all.
The waiter said he would bring water and had to ask during our main course for some. We were not asked if we wanted to buy any drinks.
Breakfast was fine.
There didn't seem to be many staff and the waitress was lovely but the other staff weren't warm.
We had to pay £15 per dog so it that was an extra £30. We are used to paying extra for dogs and would have expected a wee welcome treat for them, even a biscuit!
Such a shame as this was our first stay with Bespoke Hotels.
Good 3 star hotel in a nice location
Reviewed on
Rooms were very clean. We had a couple of issues, one of which was resolved straight away. Nice bar area. We had booked dinner for one night but it turned out that the restaurant wasn’t open on Easter Sunday which was a bit odd. Very pleasant staff.
Poor communication
Reviewed on
This deal was great priced.
The hotel didnt live up to our expectations.
They advertise as dog friendly but youre asked to leave via the back door and sit in an area suitable for dogs.
We just left our dog in the car.
The rooms are cold despite an additional heater.
Bar prices were good.
Breakfast was good but the powdered scrambled egg was awful.
We arrived to find the kitchen was closed. They said it was being refubished but since said they had a gas issue, this wasnt said to any guests checking in. We had £30 to use against food but instead we used it to fund our dog staying, this was debated by the manager but he eventually agreed.
We wouldnt return.
Awful
Reviewed on
Having stayed at The Craiglynn numerous times over the past 10+ years I can only say that Faulty Towers would have been better!!!
The hotel was freezing no heating or fires on in reception. On entrance to the hotel and restaurant the horrendous odur of sewage was horrendous and this lasted the whole weekend and travelled through the hotel.
The restaurant wasn't opened on Sunday evening.
The hotel should have been opened to receive guests.
Very disappointing
Reviewed on
We spent our honeymoon here 59 years ago. We didn't expect the beautiful old hotel it used to be, much time having passed; however, we did not expect to find such a change.
Good points: Bar and waiting staff very friendly and helpful. Full marks to them!
They did seem to be doing several jobs at once.
Not so good: No welcoming fire lit in the large lounge or bar area.
Not a particularly friendly welcome when we arrived. Polite but cool.
Poor points: The bar had a limited menu and, quite rightly, we had to eat in there as our dog was with us. My husband had a steak on the first night which was inedible it was so tough and my chicken steak the next night was very dry and tough.
Unacceptable: The room we were given at first had a very uncomfortable bed as you could feel and see every spring of the mattress. The towel rail over the bath was hanging off and the shower curtain was like something you would see in poor student accommodation. On entering the bathroom we noticed that the toilet had not been flushed.
We wondered if this was because we were on a 'deal'; however, when we politely made our complaint, I did ask if this was the case and was assured not. No real apology was given although we were told we could move rooms. We did this with no assistance from any staff. It was as if the gentleman at the desk did not really care.
We were compensated to a degree when we checked out, as we were not charged more than our £30 food and drink voucher, although we had spent above that.
It could have been a lovely break (even given some of the downsides) if we had felt more welcome. We felt sorry for the waiting and bar staff who were really doing their best and would not like them to feel responsible in any way for poor management.
Enjoyed our visit to Craiglynne everything there was extremely good
Reviewed on
Staff and waiters were very helpful and professional. The young man at Bar was extremely good.