Reviews
Great value for money,
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Room was nice good size and very clean. Spa was good although phones not allowed round the poolside so I couldn't read my book which was a bit disappointing. Dinner was lovely and staff very friendly and welcoming. Service was great considering there was a coach load in at the same time. Only small issue was in the morning, said coach must have been in before us for breakfast and there wasn't much left and hot food was not replenished.
Very good
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Enjoyed the pool etc very relaxing
Really nice hot sauna and steam room, lovely pool.
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Had a really nice time at the hotel, lovely spa time, nice food but disappointed in the small room that could do with a refurb. Overall had a really nice time.
A bit disappointing
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Sadly the overall impression was one of a lovely hotel in need of investment, and a cost cutting policy which limited the quality of the experience.
We were in one of the least attractive rooms, at the back of the hotel. It was stuffy, but opening the windows increased the noise from the kitchen fans which were right below us.
The food in the dining room was uninspired, and the breakfast offering was clearly recycled from the day before.
Having said that the staff were always pleasant and tried to help, but an example of the level of customer care was when I asked if I could have some shortbread with my morning coffee the answer was simply “No.” We had to ask for additional cutlery at breakfast as only one knife and fork were on the table. We either had to reuse the knife from the cooked breakfast, or request a fresh one.
fabulous
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loved it , staff were fantastic especially the receptionist who was very welcoming, breakfast was good buffet and we really enjoyed the spa
Mixed Bag
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Overall we enjoyed our stay but it was a mixed bag.
On the negative side, check-in was not available at the agreed time and our room was a little ‘tired’.
On the positive side, we enjoyed the pool and spa, the food was good and the staff helpful.
The value for money was good.
Beautiful hotel
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Great bargain on itison. Lovely meal and breakfast. Nice big room, clean and bright. The bathroom was small.
Perfect for what we needed
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We were meeting friends staying in Drymen so hotel was perfect. Unfortunately we didn't have time to use the leisure club. Room was comfortable except for leaking shower (reported). Lovely area and a short drive to Loch Lomond. Staff were friendly.
Eas a good experience very helpful staff not problem at all
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We got what we paid for.
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Lovely meal and very good leisure centre. We felt the rooms were a bit dated but we weren’t paying an arm and a leg. We got value for what we paid.