NEW DATES ADDED: GlasGLOW

Botanic Gardens, 730 Great Western Road, G12 0UE

NEW DATES ADDED: GlasGLOW, Botanic Gardens; nine portals have opened – Halloween 2019 will be like no other

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Questions and answers

hi I have just booked for 26/10/2019 18:00 slot but tickets state 5pm start? small print also states to arrive 30 minutes before my slot so confused as I want 6pm not 5pm and have I to turn up at 16:30 given ticket states 5pm or can I arrive at 17:30 given that I clicked 18:00 when I bought the tickets. Very confusing!

Leigh, 08:11, 13/12/18

Hi Leigh,

Thanks for getting in touch.

Regrettably, there was a mistake with the start time on some tickets. We're very sorry for the inconvenience this has caused.

These have now been updated, but you can check your tickets are valid for the time you selected by heading to www.itison.com/my/complete_orders.

I hope this helps.

Courtney, itison Customer Support, 09:27, 13/12/18

Hi Courtney
thanks for such a quick reply! I have checked and my tickets do now state the correct time of 18:00pm :)

looking forward to it

Leigh

Leigh, 09:50, 13/12/18

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My friends have already bought tickets as a group and I wish to add in my child ( under 1 ) but it won’t let me do this with out buying another ticket? Is there a way I can do this?

11:39, 20/08/19

Hi there,

Thanks for getting in touch!

Please get in touch with us at [email protected] directly and we'll do our best to lend a hand!

Gillian, itison Customer Support, 11:41, 20/08/19

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Hi, if my time is booked for 20:45 can I come in earlier so that we can go to the bar?

08:51, 22/08/19

Hi there,

Thanks for getting in touch!

I'm afraid entry is only permitted at the time stated on your tickets.

I hope this answers your question though.

Wallis, itison Customer Support, 09:17, 22/08/19

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I've booked the wrong dates and my partner will be out the country . Can I please change it for a earlier date?

Gary, 16:39, 22/08/19

Hi there,

Thanks for getting in touch!

If you need help with your order, please drop us a line at [email protected] directly and we'll do our best to lend a hand!

Gillian, itison Customer Support, 16:45, 22/08/19

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Hi i purchased 4 tickets for 9th nov for Glasgow Glow cant find confirmation of them

Marion, 11:13, 12/09/19

Hi Marion,

Thanks for getting in touch!

I'm sorry you've had trouble finding your tickets. Just email [email protected] or call us on 0141 223 8843. We're open Mon - Thu 9 - 5.30 and Fri 9 - 4.30 and will be happy to help.

Courtney, itison Customer Support, 11:16, 12/09/19

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I look after my artistic son .can I get a carers ticket?

Maro, 12:19, 16/09/19

Hi Maro,

Thanks for getting in touch!

I'm happy to let you know carer tickets are available for registered carers and blue badge holders.

You're welcome to email us at [email protected] or call 0141 223 8843 and we'd be more than happy to discuss the criteria for carer tickets further.

I hope this helps!

Wallis, itison Customer Support, 13:34, 16/09/19

REPLY

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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.

Small print

Check out the full GlasGLOW FAQs here.

Tickets are valid only for your specified slot.

Duration: at just over one mile, the route is bigger and better for 2019! Depending on how long you spend at each feature, the event typically takes between 60-90 minutes.

Great for all ages; under 3s go free but still require a ticket. Children are classed as 3 - 15 years. Prams are permitted, however we recommend baby carriers as paths are narrow and one optional area is only accessible by steps.

Some areas along the route include strobe-style/flashing lights which may be unsuitable for those with photo-sensitive epilepsy.

Outdoor event - remember to dress for the weather! If you want to get into the Halloween spirit, dressing up is more than welcome.

Bringing food and drink is not permitted; food and drink will be available to buy onsite.

Alcohol is not permitted but you'll be able to grab a drink at the bar (subject to licence).

Toilets will be available and located along the route at multiple points.

Small bags are permitted.

Accessibility: Wheelchairs and mobility scooters are permitted but please note that parts of the route are narrow and there are some inclines. World X is an optional area which is only accessible by steps. If you have any queries, please contact [email protected].

No pets permitted due to high volumes of footfall and flashing lights which may upset some animals; assistance dogs only.

The event finishes and site closes at 10.30pm every night. Entrance gates will close at 9.30pm (15 minutes after the last entry slot).

Parking is extremely limited in the West End so the best and easiest way to GLOW is by public transport. There are loads of great hassle-free ways to get here - check GlasGLOW for more information on transport options.

Multiple purchases permitted.

Tickets can be presented on mobile device or printed for redemption; please show your ticket on arrival.

Ticket is non-refundable unless event is cancelled.

Ticket is not exchangeable for cash or valid with any other offers.

Images used for illustrative purposes only.

  • Botanic Gardens
  • 730 Great Western Road,
    G12 0UE

NEW DATES ADDED: GlasGLOW

from £9