Small print

• All infants and children must be accompanied by a paying adult.
• Please note, as the event takes place in the evening, you won't be able to view the animals.
• Advance booking is not required. 
• Multiple purchases permitted. 
• Suitable for all ages. All attendees require a ticket; under 0-2 yrs are free of charge; 3 - 15 years are classed as children. 
• Family tickets are for 2 adults and 2 children.
• Adult, child & family tickets include a hot chocolate, tea, coffee, can of juice or carton of juice & 3 marshmallows for toasting each.
• Pets are not permitted.
• Please note that the zoo is located on a hill and there will not be an accessibility vehicle available during the event. Mobility scooters can be hired for a refundable deposit of £25, or wheelchairs can be hired for a £10 deposit; subject to availability and payable direct. 
• Limited on site parking available for a supplementary cost of £2; subject to availability and payable direct.
• Terms and conditions apply and can be viewed here. All other FAQs can be viewed here.
• A small service fee will be applied to your order, you'll see the exact amount at checkout.  
• You can use your paperless ticket from your itison account on any mobile device. Printed vouchers are also accepted. 
• Ticket is non-transferable and non-refundable unless event is cancelled.
• Ticket is not exchangeable for cash or valid with any other offers.
• Images used for illustrative purposes only.